Services & FAQs

Here you can find help regarding frequently asked questions of our customers and information regarding the functions of our shop.

You have additional questions? Just contact your Murrelektronik representative. If you are not a customer yet use our contact form to get a personal answer.

We are looking forward to your message!

FAQ overview

General Information

• Order as a Private Person
• Gross / Net Prices
• Redeem a Voucher
• Individual Conditions in the Online Shop
• Information regarding availability in the Online Shop
• Products not available for order
• Technical Issues in the Online Shop
• Shipping Provider
• Delivery and Shipment

Your Account

• Change your E-Mail
• Change of contact data (Name, Password, Address,…)
• Forgot Password
• Registration in the Online Shop

Order and Order History

• Order / Order History
• Repeat Order
• Track Order
• Subsequent Changes of Orders

Online Shop Functions

• Find Alternative Products
• OCI / OCI-Comfort Interface
• Find Matching Components for Products
• Create PDF-Quote
• Collection of Technical Documents (Data Basket)
• Fill Shopping Cart Automatically (Import Material Requisitions and Parts Lists)
• Export Shopping Cart, Share and Create Offer
• Import Articles by Barcode